Terms and Conditions of Sales and Services

Ordering Information

Payment Instructions

All orders must be accompanied by payment in full. Payment may be made by MasterCard, Visa, American Express, bank check, and wire transfer. Orders will ship once payment has cleared.

Discounts

Individual members of ANS, ANS Organization members, and ICONS members are entitled to a 10% discount. When a discount is given on an order, the order must be shipped to the address of the individual/organization receiving the discount.

Agency/Dealer Discounts

Bookstores may apply for discount prices. Please contact orders@ans.org.

U.S. Shipments

Orders are normally shipped within 3 business days of the receipt of the order. The name of the recipient and complete shipping address to be used must be clearly indicated on all orders. A shipping and handling charge of 7% of invoice total before any discounts (minimum of $10.00 shipping) is assessed on all U.S. orders. Customers requesting special shipping/handling of an order must pay the extra cost incurred by ANS on a prepaid basis.

Foreign Shipments

The name of the recipient and complete shipping address to be used must be clearly indicated on all orders. No orders can be delivered to a post office (P.O.) box. A shipping and handling charge of 20% of invoice total before any discounts (minimum of $27.00 shipping) is assessed on all non-U.S. orders. Customers requesting special shipping/handling of an order must pay the extra cost incurred by ANS on a prepaid basis.

Back Orders

A publication or product that is not available at the time an order is filled will be shipped as soon as it becomes available. When a publication or product is not in stock, ANS will inform the customer as to future availability. ANS will issue full credit for any out-of-stock items that will not be restocked or if the customer requests a refund for a back-ordered item.

Returns

To identify returns, contact the ANS Orders Department at 708-579-8239 or email orders@ans.org. Permission to return overstock items must be requested ahead of time. No returns will be accepted more than 30 days after the date of the invoice (60 days for foreign orders). ANS will not assume return shipping charges unless damaged or incorrect items were originally shipped. Products must be returned in perfect condition, including in the original shrink wrap (if applicable), and are subject to a 25% service charge. All returns must include the ANS invoice number.

All purchases of electronic products (for example, ebooks and digital versions of standards) are considered final and will be refunded only at the discretion of ANS. If purchase of an electronic product is made by mistake—for instance, a duplicate purchase of a document that had been purchased previously—please contact orders@ans.org within 7 days of purchase to discuss refund or exchange options.

Missing Shipment Claims

Claims for missing shipments will be honored no later than 30 days after the ANS invoice date (60 days for foreign orders). If it can be determined that a shipment was lost in transit, a replacement shipment will be sent. If the shipment can be traced to the customer (with proof of delivery), the claim will not be honored. Allow 30 days for ANS to respond to a claim. All claim correspondence should refer to the ANS invoice number, customer purchase order number, order date, and other pertinent information.

Subscription Information

Period

Subscription products run on a calendar-year basis (January through December). All subscriptions expire with the December issue. Journal issues from prior years are available. Contact orders@ans.org for price information.

Renewals

Subscription renewal notices are sent automatically to all subscribers. When renewing subscriptions, return the renewal notice with payment in full. When subscriptions are renewed through a book dealer, please send a copy of the renewal notice to the dealer. When additional subscriptions are ordered, please indicate directly on the renewal notice what additional subscriptions are being ordered.

Replacement Policy

Claims for missing issues must be submitted within 3 months of publication date. When delivery of issues claimed can be traced to the subscriber, replacement copies will be furnished only upon receipt of additional payment at the single-issue rate. Claims submitted after 3 months will not be replaced without additional payment.

Cancellation Refund Policy

Customers will be refunded only for unshipped issues. There is a 25% service charge on all canceled subscriptions. No refunds will be issued after June 1 on a current-year subscription.

Electronic Document Terms and Conditions

Authorization to download items for internal or personal use, or the internal or personal use of specific clients, is granted by ANS. Consent is not given for other copying, such as for general distribution, advertising or promotional, creating new collective works, or resale.

All purchases of electronic products (for example, ebooks and digital versions of standards) are considered final and will be refunded only at the discretion of ANS. If purchase of an electronic product is made by mistake—for instance, a duplicate purchase of a document that had been purchased previously—please contact orders@ans.org within 7 days of purchase to discuss refund or exchange options.

Completion of an electronic subscription agreement is required to access online subscription archives. Complete the electronic contract and return to subs@ans.org

Opinions expressed in publications by the authors are their own and do not necessarily reflect the opinions of the editors, ANS, or the organizations with which the authors are affiliated, nor should publication of author viewpoints or identification of materials or products be construed as endorsement by the publication or by ANS.

No change from the ANS terms and conditions of sales and services will be honored without the written approval of ANS. The customer accepts the ANS terms and conditions, which will override any other submitted purchasing rules and regulations of the customer's. Prices, terms, and conditions are subject to change without prior notice.