This session will discuss gaps in First Line Supervisor (FLS) Performance. During this session there will be a discussion of FLS performance based on industry reported data. Following a review of data, the session will be round table discussion on practices that have been employed by both stations and suppliers to improve performance in this area.

Panelists

  • Michah Bennifield (Callaway)
  • Jason Duane (Management Controls)
  • Bruce Grissom (Management Controls)
  • Bryant Hearne (INPO)
  • John McDonald (INPO)

Session Recording

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Resources

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Session Notes

Discussion

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